Part-Time Course: Customer Service and Support Specialist
7 Sep 2017
Are you interested in pursuing a career in the customer service industry? Are you a strong communicator with good interpersonal skills?
This thoughtfully designed program is the course for you. This course is a joint project between Marino College of Further Education and the Eastside + Docklands Local Employment Service, in collaboration with an industry partner. Students will be trained in the use of customer relationship management systems, deal with a variety of consumer behaviours, and develop problem solving skills to deal with customer queries, all required to gain employment as a customer support representative in a variety of industries.
Graduates of this programme will have the skill set required to gain employment in many sectors and fulfil the role of a business development specialist and customer support executive. Potential employers include Banks, Insurance Centres, Energy Suppliers and Office Support.
On completion of the program you will have an excellent understanding of new communications technology and will have gained valuable experience.